Branch Operations Manager

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Job details (Not Transformative)

Job Title: Branch Operations Manager
Job location:Canada, Ontario, Mississauga
Reports to:Send your resume to:
Pay rate:Open (Excellent Salary)
Job address:Covering area: Mississauga, Kitchener, Sarnia to Windsor
Job Type:Full-time

Job summary

The main areas of responsibility are: employee development, performance management, coaching, scheduling, health & safety, ISO compliance, inventory and freight management and house account sales growth.

Reporting relationships

Toronto West, Mississauga



Participate in hiring, training and monitoring Customer Service Representatives (CSR) on the customer service processes/standards in all transaction channels.
Conduct performance discussions following the process; provide regular ongoing feedback to team; develop learning plan for individuals to improve performance to targets quickly.
Monitor margin performance by employee; produce higher margin product sales from inside team by closely monitoring margin performance.
Manage the daily pricing process performance; ensure all pricing adjustments sent to H/O and followed up; collect data for all accounts for reviewing branch pricing every month with sales manager; analyze problems and opportunities to improve pricing.
Work closely with Regional Sales Manager to communicate goals & expectations of individuals and team & jointly facilitate regular branch meetings.
Coordinate the efficient operation of all process transaction activities: quoting, follow up, orders, sourcing and order fulfillment.
Responsible to ensure branch customer orders are picked, packed, shipped on-time



Required Experience:
At least 5 years in leadership position in order desk / customer service in industrial distribution
Office management (scheduling, budgeting) experience an asset
Experience working in an ISO certified environment preferred

If you enjoy working in a team environment and are looking for a progressive opportunity, then this might be the right position for you!

To apply for this position, candidates should submit a resume to

Key Responsibilities:
Strong communication & people management skills
Knowledge of industry, trends, competitors and local market
Key customer knowledge
General business acumen and business accounting
Understanding of the principles of inventory management, warehouse layout and material handling.
Good knowledge of Microsoft Office applications – Word, Excel, Outlook, Quick Access
Good understanding of rebates
Superior knowledge of SX Enterprise (Trend), CC and reporting
Good knowledge of health and safety and ISO standards
Good knowledge of Microsoft Office applications – Word, Excel, Outlook, Quick Access
Experience with order desk operations in industrial distribution