Customer Service Representative

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Job details (Not Transformative)

Job Title:Customer Service Representative
Job location:Canada, Ontario, Mississauga
Reports to:Send your resume to: kmadjzoob@iihrsco.com
Pay rate:open
Department:Shipping & Receiving
Job address:Mississauga, ON
Job Type:Full-time

Job summary

If you are an individual that thrives on achieving, is self-managed and motivated, this is the right position for you!

To apply for this position, e-mail your resume accompanied by a letter, describing how your skills and experience reflect the qualifications above and why you believe you could be successful in this position. You are encouraged to include examples of achievements or situations that illustrate your suitability.

Reporting relationships

Reports To: Branch Operations Manager

Responsibilities

Essential

Key Responsibilities:

Process customer orders and quotes (e.g. entry, sourcing and follow up).
Process incoming customer orders from electronic sources and assure accurate fulfillment.
Maintain superior relationships with customer contacts, H.O. contacts and suppliers.
Create and maintain accurate customer file information and paper flow. (manual or electronic).
Notify technical sales and managers of significant activity/issues with customers, competitors.
Set up continuity of service for customers when not in office.
Provide back up assistance for other inside team members (shipper/receiver, CSR’s) as workload requires.

Qualifications

Required

Required Technical Skills, Knowledge & Competencies:

Strong computer skills, including knowledge of Microsoft Office applications- Word, Excel, Outlook; familiarity with internet searches
Strong verbal and written communication skills
Detail-oriented

Required Experience:

Previous order entry/sales experience preferred
Proven track record of ability to excel in a team environment